9 Techniques to Guarantee a Strong Interview
Performance
Interview skills and communication skills are not just
about speech techniques and structures. You may have come
across studies or statistics which state that up to 60% of the
impression that you make is through your body language.
Whatever the reality behind this statement, it is undoubtable
that the way you dress and behave at an interview will strongly
influence the person who is looking at you, even it is
subconscious.
To make a strong impression, there are a number of accepted
rules that you need to reflect upon and adopt:
Choose a good position within the room
At an interview, you will normally be directed to a specific
seat (i.e. you will have no choice). However, interviews can
often be conducted in oversized environments (e.g. a meeting
room with a table for 8 when there are only 3 of you). Make
sure you choose a seat which enables you to see everyone
involved without having to rotate your head exaggeratedly. In
most cases, it may be best to hover around to see which chairs
the interviewers are aiming for before making your
selection.
If there is a window, choose a chair that faces it so that
your face is lit from the front, unless there is good lighting
all round. If you turn your back to the window, the
interviewers may see you in sepia!
Maintain a good posture
If you are being interviewed at a table, make sure that you
are not too close to the table. As a rule of thumb, if you let
your arms fall losely on the table in front of you, they should
fall with your elbows slightly outside of the table. If you
elbows are actually on the table then you are too close.If your
elbows are more than a few inches away (or you have to lean
forward a lot to put your hands on the table) then you are too
far. For most people, the ideal distance between chest and
table is about 4 inches.
Plant both feet onto the ground so that you remain stable
and put your hands on the table (people who place their hands
below the table come across as having something to hide). Keep
yourself upright, with a slight slant forward and relax our
shoulders.
Don't slouch
If there is no table (or only a low table) then simply rest
your hands on your lap.
Don't be afraid to "own the space" Just because your are
under observation, it does not mean that you should recoil in a
corner. It is okay to stand or sit with your legs slightly
apart, and in fact, it is a sign of confidence (don't overdo it
though, it would become indecent!)
Limit you hand and arm movement
It is perfectly okay to move your arms and hands around, and
if that is the way that you normally behave then don't try to
become someone else. Your personality and enthusiasm are as
important as everything else. However make sure that such
movements do not become distracting and do not take the
attention from your face. To achieve this, make sure that you
don't over do it and that your movements are limited to the
corridor in front of you, never higher than your chest, and
never under the table. If there is no table, you can let your
hands go as far down as your lap.
If your hands go outside towards the left or right, your
interviewers will follow them and may stop concentrating on
you. If your hands go over chest level, you will most likely
obscure your lips or eyes.
If you have a tendency to fidget in a very distracting
manner, entertwine your fingers and rest your hands on the
table.
Whatever you do, never cross your arms. It will make you
look unreceptive, guarded and lacking in confidence.
Smile
A nervous smile is better than no smile at all. No one wants
to recruit a grumpy person or someone who looks like they are
not enjoying themselves. Good interviewers will understand that
you may be nervous and will make attempts to put you at your
ease (even if they are not as good at it as they think they
are!). Make sure you reward their efforts with an easy smile.
No need to overdo it. It is not a contest for straight teeth,
but simply a reasonable attempt to engage with them.
Smile lightly also when you are being introduced to each
member of your panel. This is important to create a
rapport.
It is also perfectly acceptable to laugh if it warrants it
(but avoid making jokes just for the sake of introducing a
laugh into the conversation). You'll probably end up being the
only one laughing, and you'll soon be crying.
Maintain eye contact
If you do make eye contact, you will come across as evasive
and insecure. If you stare at people too much, you will make
them insecure. There are two situations here:either you are
being interviewed by just one person, in which case you will
have no choice but to look at them all the time;or you are
being interviewed by more than one person. If this case, then
look mostly at the person who is asking you the question, and
occasionally glance aside to involve the others (they will be
grateful that you are trying to involve them into the
conversation even if they have not asked that particular
question).
Beware of the props
If you have a pen with you, avoid fiddling with it. It will
only end up flying in the wrong direction. Similarly, if they
offer you a drink (tea, coffee, water, etc), make sure that you
can cope with it and that won't need to go to the look or start
crossing your legs half way through the interview. Generally
you should avoid picking up any drink if you can. Other than
the fact that it may end up down your shirt or on your lap, the
movement of the water in a glass that you have just picked up
will reveal just how nervous you are.
Mirror the interviewer's behaviour
Mirroring (i.e. acting similarly) to someone is an
indication that there is a connection. It would normally happen
normally but you may be able to influence it too, if only to
give the interview that impression. For example, if the
interviewer is sitting back then you may want to sit back a
little to; if he leans forward, you may lean forward to. Be
careful not to overdo it though and do not mirror instantly,
otherwise it will look like some kind of Laurel and Hardy
sketch.
And relax ...
At the end of the day, you can't spend all your energy
focusing on body language. There is no point having a brilliant
body language if you are talking rubbish. Bearing in mind that
body language is a reflection of your level of confidence, it
is important that you build your confidence up first through
good preparation and then go to the interview relaxed. You will
be surprised of how much of the above you can do naturally.
For more information on
Interview Techniques visit the site, look around and see if you
could benefit from one of our 1-day training courses
Olivier started his career
working for a range of multinationals in business, finance and
human resources both in major consultancies but also large
FTSE100 corporations such as Unilever. In 2004, he left the
City to concentrate full time on communication and interview
skills coaching both at individual and corporate level and has
since coached thousands of people for interview skills with a
high success rate. http://www.interview-skills.co.uk
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